In Metropolitan New York, Long Island, and the Mid-Hudson Region
NYS Dept. of Motor Vehicles - All NYS 155 Worth St. New York, NY 10013 Information:212-645-5550 Complaints: 518-474-8943 Licensing: 518-474-0717 License and take complaints against auto auctions. back to top
Insurance Information Institute - All NYS 110 William St. New York, NY 10038 1-800-331-9146 offers free information on how to save money on auto insurance, filing an insurance claim, buying the proper home coverage and other consumer insurance topics. NYS Dept. of Insurance - All NYS 160 West Broadway New York, NY 10013 Information: 602-0434 Life Insurance: 602-0309 Auto Insurance: 602-0359 Consumer Service: 602-0203 Out of State Callers: (800)342-3736 Handles complaints against insurance companies. back to top
Natl. Highway Traffic Safety Admin. - All NYS US Dept. of Transportation 400 7th Street SW Washington, DC 20590 Auto Safety Hotline:(800)424-9393 Handles complaints regarding safety defects in motor vehicles and equipment after consumer has contacted the dealer and manufacturer. Conducts investigations when a pattern of defects is indicated. back to top
New Car Dealers NYS Dept. of Motor Vehicles - All NYS Albany, NY 12220 Mailing address: Bureau of consumer and Facility Services, PO Box 2700-ESP, Albany NY, 12220-0700. Inquiries and Complaints: (518) 474-8943 Licensing: (518) 474-0919 License and handle complaints against: new car dealers; inspection stations; auto repair; dismantlers; junk/salvage operators; auto body damage estimators; boat brokers. Greater New York AUTOCAP Program 18-10 Whitestone Expressway Whitestone, NY 11357 AUTOCAP handles any consumer complaint, free of charge, against a new car dealer. Problems can include service, warranty work, used cars- anything to do with the customer's relationship with the dealer concerning a new or used car. AUTOCAP's services are available in the N.Y.C., L.I., or Westchester areas. Call: 1-800-522-3881 Used Car Dealers Department of Consumer Affairs - NYC,LI 42 Broadway New York, NY 10004 Info/Complaints: 212-487-4444 Handles inquires ONLY about business firms they license. Do not refer any other inquiries to DCA. * LI does NOT license used car dealers. Nassau will handle complaints on them; Suffolk does not.* Suffolk County: 516-853-4600 Nassau County: 516-571-2600 County Center-Bldg. 340 160 Old Country Rd. Veteran's Highway Mineola, NY 11501 Hauppauge, NY 11788 back to top
NYS Dept. of Motor Vehicles - All NYS Albany, NY 12220 Mailing address: Bureau of consumer and Facility Services, PO Box 2700-ESP, Albany NY, 12220-0700. Inquiries and Complaints: (518) 474-8943 Licensing: (518) 474-0919 License and handle complaints against: new car dealers; inspection stations; auto repair; dismantlers; junk/salvage operators; auto body damage estimators; boat brokers. back to top
BMW BMW National Headquarters - All NYS Montvale, NJ 07645 201-307-4000 Chrysler Chrysler Motor Corp. - All NYS PO Box 302 Centerline, MI 48015 Info: 800-992-1997 (National Owner Relations Dept.) For local manufacturer-defect problems: (914)359-0110 Dodge Chrysler Motor Corp. - All NYS PO Box 302 Centerline, MI 48015 Info: 800-992-1997 (National Owner Relations Dept.) For local manufacturer-defect problems: (914)359-0110 Ferrari Ferrari of North America 250 Sylvia Avenue Englewood Cliffs, NJ 07632 201-816-2600 Ford Ford Motor Company P.O. Box 1805 Dearborn, MI 48121 Ford/Mercury: (800)241-8450 Lincoln: (800)392-3673 Ford administers its own dispute resolution system for manufacturer complaints regarding their products. If, however, this does not resolve the consumer's problem, refer to the Detroit BBB. Hyundai Hyundai Motor America 100 Cranbury South River Rd Cranbury, NJ 08831 (609) 395-7000 Lincoln Ford Motor Company P.O. Box 1805 Dearborn, MI 48121 Ford/Mercury: (800)241-8450 Lincoln: (800)392-3673 Ford administers its own dispute resolution system for manufacturer complaints regarding their products. If, however, this does not resolve the consumer's problem, refer to the Detroit BBB. Mazda Mazda Motors of America (East), Inc. Northeast Region P.O. Box 6498 Edison, NJ 08817 Street Address: 60 Distribution Boulevard, Edison, NJ 08817 908-885-1200 Mercedes-Benz Mercedes-Benz of North America, Inc. National Office 1 Mercedes Drive Montvale, NJ 07645 Attn: Owner Service Department 201-573-0600 Mercury Ford Motor Company P.O. Box 1805 Dearborn, MI 48121 Ford/Mercury: (800)241-8450 Lincoln: (800)392-3673 Ford administers its own dispute resolution system for manufacturer complaints regarding their products. If, however, this does not resolve the consumer's problem, refer to the Detroit BBB. Nissan Nissan National Consumer Affairs P.O. Box 191 Gardena, CA 90248 (800)NISSAN1 Nissan-Datsun Motor Vehicles Peugeot Peugeot Motors of America, Inc. New York Zone 45 US Highway 46 Pine Brook, NJ 07058 Info: (800)345-5549 National Service Manager Peugeot Motors of America Inc. One Peugeot Plaza Lyndhurst, N.J. 07071 201-882-1800 Contact: Customer Relations Plymouth Chrysler Motor Corp. - All NYS PO Box 302 Centerline, MI 48015 Info: 800-992-1997 (National Owner Relations Dept.) For local manufacturer-defect problems: (914)359-0110 Saab Saab Cars USA, Inc. - Customer Assistance Center 4405-A Saab Dr. PO Box 9000 Norcross, GA For Assistance with automotive defects - call 1(800) 955-9007 or fax (404) 279-0100 Sterling Sterling - Land Rover North America 4390 Parliament Pl. PO Box 1503 Lanham, MD 20706 301-731-9040 Will assist consumers with complaints of manufacturer defects. Subaru Subaru of America, Inc. 6 Ramland Road Orangeburg, NY 10962 (914)359-2500 Volkswagen World-Wide Volkswagen 491 N. Greenbush Road Orangeburg, NY 10962 914-578-5000 Volvo Volvo of America, Inc. Service Division One Volvo Drive Rockleigh, NJ 07647 201-768-7300 Yugo Yugo America, Inc. 120 Pleasant Box 730 Up. Saddle River, NJ 07458 201-825-4600 Toyota Toyota 1155 Bloomfield Avenue West Caldwell, NJ 07006 (201)882-1822 back to top
Towing Department of Consumer Affairs - NYC 42 Broadway New York, NY 10004 Info/Complaints (212)487-4444 Complaint Hotline (212)487-4398 License and regulate towing companies. Parking NYC Dept. of Consumer Affairs - NYC 42 Broadway New York, NY 10004 Info/Complaints: 212-487-4444 Handles inquiries ONLY about business firms they license. Do not refer any other inquiries to DCA. *Note: For nannies, the agency is required to be licensed; individuals working as nannies are not regulated.
Violations and Tickets Parking Violations Bureau - NYC Dept of Transportation 770 Broadway New York, NY 10003 Information: 212-477-4430 If car has been towed: 566-6014 Provides information regarding traffic summonses. back to top
NYS Dept. of Motor Vehicles - All NYS Albany, NY 12220 Mailing address: NYS Department of Motor VehiclesDriver Training Program6 Empire State Plaza, room 412 Albany NY, 12228 Inquiries and Complaints: (518) 473-7174 Licensing: (518) 473-7174License and handle complaints against: driving schools. back to top
Taxi & Limousine Commission - NYC 221 West 41st Street New York, NY 10036 Information: 212-302-8294 Passenger complaints against drivers: 840-4578 Lost & Found: 840-4736 Licenses and regulates, as well as handles complaints regarding taxis, limousines, and car services, and the drivers of these vehicles. back to top
NYC Dept of Transportation - NYC 40 Worth Street New York, NY 10013 Highway/Street Maintenance: 212-566-1633 Pothole Complaints: 212-768-4653 Sidewalk Complaints: Bronx 212-931-2066, Manhattan 212-323-8501, Brooklyn: 718-780-8129, Queens: 718-520-3208, Staten Island: 718-390-5150 Traffic Lights and Sign Hotline: 212-442-7070 Handles complaints regarding sidewalks, highways, traffic lights, and parking violations. back to top