Site Map

Site Map

Skip Navigation Links.
Collapse HomeHome
Collapse For ConsumersFor Consumers
Check Out a Business or Charity
Collapse ComplaintsComplaints
File a Complaint
Collapse View National Complaint StatisticsView National Complaint Statistics
2008 Complaint and Inquiry Statistics
2007 Complaint and Inquiry Statistics
2006 Complaint and Inquiry Statistics
2005 Complaint and Inquiry Statistics
2004 Complaint and Inquiry Statistics
2003 Complaint and Inquiry Statistics
2002 Complaint and Inquiry Statistics
Collapse Resource LibraryResource Library
Alerts
Tips
Collapse Consumer Tips CategoriesConsumer Tips Categories
Consumer Auto and Vehicle Tips
Consumer Charity Tips
Consumer Computer, Internet and Technology Tips
Consumer Family Tips
Consumer Finance and Credit Tips
Consumer Health Products and Services Tips
Consumer Home Improvement and Living Tips
Consumer Product Tips
Consumer Scam Prevention Tips
Consumer Pre-Purchase Information and Tips
Consumer Travel Tips
Consumer Disaster Preparedness Tips
Video Library
Collapse FTC Articles for ConsumersFTC Articles for Consumers
FTC Consumer Auto Guide
Collapse FTC Articles on Computers and the InternetFTC Articles on Computers and the Internet
FTC Consumer Article on Buying a Computer and Internet Access
FTC Consumer Entertainment Article
FTC Consumer Articles on Online Shopping and E-Payments
FTC Consumer Article on Privacy and Security
FTC Consumer Article on Spam E-mail
FTC Consumer Article on Web Scams
Collapse FTC Consumer Articles on Credit and LoansFTC Consumer Articles on Credit and Loans
FTC Consumer Article on Credit Cards and Consumer Loans
FTC Consumer Article on Credit Reports
FTC Consumer Article on Deb
FTC Consumer Article on Mortgages and Real Estate
FTC Consumer Article on Privacy
Collapse FTC Consumer Articles on Diet, Health and FitnessFTC Consumer Articles on Diet, Health and Fitness
FTC Consumer Article on Devices, Procedures & Treatment
Drugs & Dietary Supplements
FTC Consumer Article on Weight Loss & Fitness
FTC Consumer Article on Education, Scholarships and Job Placement
FTC Consumer Article on Energy and the Environment
FTC Consumer Article on ID Theft, Privacy and Security
Collapse FTC Consumer Articles on Investments and Business OpportunitiesFTC Consumer Articles on Investments and Business Opportunities
FTC Consumer Article on Franchise & Business Opportunities
FTC Consumer Article on Investment Schemes
FTC Consumer Work-at-Home Schemes
Collapse FTC Consumer Articles on Shopping for Products and ServicesFTC Consumer Articles on Shopping for Products and Services
FTC Consumer Article on Buying Plans
FTC Consumer Article on Clothing and Textiles
FTC Consumer Article on Funerals
FTC Consumer Article on Home Improvement
FTC Consumer Article on Jewelry and Art
FTC Consumer Article on Legal Services
FTC Consumer Article on Tobacco
FTC Consumer Article on Travel
FTC Consumer Article on Your Rights
Collapse Artículos en Español del FTCArtículos en Español del FTC
Automoviles
Compras de Productos y Servicios
Computadoras y el Internet
Credito y Prestamos
Dieta, Salud y Bienestar
Educacion, Becas y Empleo
Inversiones Y Oportunidades de Negocio
Robo de Identidad, Privacidad, y Seguridad
Telemercadeo y Servicios Telefonicos
Digital Offerings
BBB Books
BBB Interactive Quizzes
BBB Accredited Business & Charity Directory
Collapse Programs and ServicesPrograms and Services
BBB Reliability Reports™
Collapse BBB AUTO LINE® BBB AUTO LINE®
File BBB AUTO LINE Complaint
List of Manufacturers in BBB Auto Line® Program
Collapse Learn More About Program EligibilityLearn More About Program Eligibility
Program Eligibility
Collapse Learn More About State Lemon LawsLearn More About State Lemon Laws
Pennsylvania Lemon Law Information
Florida Lemon Law Information
California Lemon Law Information
Ohio Lemon Law Information
New York Lemon Law Information
Illinois Lemon Law Information
Massachusetts Lemon Law Information
Georgia Lemon Law Information
Texas Lemon Law Information
Virginia Lemon Law Information
New Jersey Lemon Law Information
Description and Rules (For all states except California)
Descripción y Reglas Nacionales del Programa (no incluye ley limón de California)
BBB AUTO LINE® Program Description and Rules for California
BBB AUTO LINE® Descripción y Reglas del programa para California
Federal Trade Commission Rules for Independent Dispute Settlement Programs
FTC AUDIT on BBB AUTO LINE® Compliance with Federal Regulations
Collapse Feedback and TestimonialsFeedback and Testimonials
California Performance Survey (2006)
2008 BBB AUTO LINE Statistics
Manufacturer Contact Information
Collapse BBB Military Line ®BBB Military Line ®
BBB Army Line
BBB Air Force Line
BBB Navy Line
BBB Marine Corps Line
BBB Coast Guard Line
BBB Military Line Hot Topics
BBB Military Line e-Newsletter
Helpful Links and Resources for Military Families
Consumer Education and Information for Military Consumers
Collapse BBBOnLine®BBBOnLine®
Safe Online Shopping
Collapse Dispute Resolution ServicesDispute Resolution Services
Moving and Storage
Verizon Wireless
Right at Home
Collapse Dispute Resolution Evaluations and FeedbackDispute Resolution Evaluations and Feedback
Annual BBB AUTO LINE ® Statistics
Collapse Dispute Resolution Rules and BrochuresDispute Resolution Rules and Brochures
Dispute Resolution Processes and Guides
Dispute Resolution Mediation Rules and Guide
Rules for Informal Dispute Settlement
Rules of Conditionally Binding Arbitration
Moving and Storage Rules of Binding Arbitration
Rules of Binding Arbitration for Disputes Subject to Pre-Dispute Binding Arbitration Clauses
Rules and Regulations of Binding Arbitration
Collapse Dispute Resolution TrainingDispute Resolution Training
National Panel Arbitrator Requirements
National Panel Arbitrator Training Calendar
Better Business Bureau Arbitrator Application
Collapse BBB Secure Your ID DayBBB Secure Your ID Day
BBB "Secure Your ID" Day - List of Participating Community BBBs
Identity Theft Prevention, Information and Resources
Find a BBB
Collapse NY Publications for ConsumersNY Publications for Consumers
Collapse Automotive Sales and ServicesAutomotive Sales and Services
Auto Equity Promoters
BBB Auto Line Dispute Resolution Program
BBB Auto Line Arbitration Rules
Automotive Repairs and Towing Services
Buying a New Car
Buying or Leasing a Car
New Car Lemon Law
Used Car Lemon Law
Tips on Renting a Car
Gap Insurance
Tips on Auto Auctions
Tips on Auto Service Contracts
Tips on Buying a Car Online
Tips on Donating Cars
Tips on Used Car Fraud
Winterizing Your Car
Tips on Gas Additives and Devices
Collapse AnimalsAnimals
Lemon Law for Dogs and Cats
Collapse AppliancesAppliances
Humidifiers
Collapse Employment, Education & Career ServicesEmployment, Education & Career Services
Employment Agencies (New York State)
Employment Scams
Scholarship Matching Services
Vocational and Proprietary Schools
Who's Who Directories and Biographical Works
Executive Recruitment
Beware of Phony Federal Job Listings
Modeling & Talent
Use Caution When Seeking Employment Online
Use Caution When Seeking Employment Online II
Collapse Games of ChanceGames of Chance
Foreign Lotteries
Collapse General RetailGeneral Retail
Tips on Buying Jewelry
Gray Market Goods
Repossession of Goods (New York State)
Your Refund Rights with Retailers
How to Avoid Telemarketing Rip-0ffs
Delivery of Furniture and Major Appliances
Door-to-Door Sales
BBB Shopping Tips for the Holiday Buying Rush
How to Use Small Claims Court
The Nigerian Prince: Old Scam, New Twist
Locating Out of Business or Bankrupt Firms
Postal Money Order Scams
A Shopper's Guide to New York City
Sidewalk Sellers & Parking Lot Peddlers
Telemarketing Schemes and Scams
Trial Offers
What is the Better Business Bureau?
Bogus Billing Schemes
Consumer Myths: Fact or Fiction?
Collapse Health, Beauty & FitnessHealth, Beauty & Fitness
Buying a Hearing Aid
Choosing an HMO
Health Insurance
Laser Eye Surgery
Life Insurance
Advance Directives
Checking Out Your Doctor or Dentist
Hair Replacement
Health Clubs
Viatical Settlements
Weight Loss Promotions
Water Quality
Collapse Hobby, Leisure & EntertainmentHobby, Leisure & Entertainment
Coin Collecting
Collapse Home Improvement & MaintenanceHome Improvement & Maintenance
Basement Waterproofing
Home Fire Protection
Home Improvement
Safe & Sound: Tips on Home Alarm Systems
Hurricanes
Lawn Care
Tips on Home Inspections
Tips on Air Conditioner Maintenance
Collapse Household & Office FurnishingsHousehold & Office Furnishings
Are You Sure Your Mattress is New?
Collapse Mail Order, Marketing & PromotionsMail Order, Marketing & Promotions
Mail Order Rights
Sweepstakes and Prize Promotion Schemes
Unsolicited Merchandise
Collapse Money and FinancesMoney and Finances
Automatic Debiting
"CD Alternatives" - The Right Choice
Choosing a Bank
Choosing a Tax Preparer
Credit Reporting & Repair
Debt Collection Practices
Debt Consolidation
Financial Planning
"Free" Credit Report Offers
Get More Money Now
Identity Theft
Investing
Loans
Minimum Charge on Credit Cards
Secured Credit Cards
Recovering Abandoned Property and Unclaimed Assets
Proteja Su Vivienda
Protecting Your Home
Collapse Moving, Storage & TransportationMoving, Storage & Transportation
Moving and Storage
Household Storage in NYC
Collapse Personal & Family ServicesPersonal & Family Services
Senior Solutions
Child Support Enforcement
Dating Services
Dry Cleaning
How to Find a Lawyer in NYC
Funerals
Home Shopping Services
How to Complain about Lawyers and Judges
Pest Control
Beware of Social Security Scams
Tips on ID Theft Protection Services
Tips on Hiring a Limousine Service
Vanity or Subsidy Publishing
Planning Your Wedding
Child Adoption
Child Care Services
Collapse Professional & Business ServicesProfessional & Business Services
Bogus Billing Schemes
Obtaining a Patent and Invention Development
Vanity or Subsidy Publishing
Collapse Real Estate, Mortgages & ApartmentsReal Estate, Mortgages & Apartments
Home Equity Credit Lines
Buying Land
Mortgage Bankers and Brokers
Your Rights as a Borrower
Tips on Foreclosure Rescue
Collapse TelecommunicationsTelecommunications
Pre-Paid Cellular Phone Cards
Buying Time: The Facts About Prepaid Phone Cards
Privately Owned Pay Phones
Choosing an Internet Service Provider
Fraudulent International Calls
Keep Your Wireless Phone Number
Pay-Per-Calls
Phone Slamming
Collapse TravelTravel
Travel Tips
Vacation Offers
Don't Get Burned by Hot Travel Offers
Vacation Timesharing
Collapse UtilitiesUtilities
Choosing a Fuel Oil Company
Deregulation of the Gas Industry
Collapse Business OpportunitiesBusiness Opportunities
Automatic Vending Machines
Buying a Franchise
Inventions and Patents
Market Research
Work-at-Home
Grant Offers
Collapse NY Outside ResourcesNY Outside Resources
Automobile
Family Issues
Health & Fitness
General Information
Home
Professional & Business Services
Money & Investments
Products & Repairs
Travel & Entertainment
Online Consumer Electronics Restitution Claim Form
Online Consumer Electronics Companies for Restitution
Collapse For BusinessesFor Businesses
Check Out a Business or Charity
Collapse Resource LibraryResource Library
Alerts
Tips
Video Library
Collapse TrainingTraining
Dispute Resolution Training
FTC Guide for Business: Protecting Personal Information
Collapse FTC Articles for BusinessesFTC Articles for Businesses
Advertising
Automobiles
Clothing and Textiles
Credit
Diet, Health and Fitness
E-Commerce
Energy and the Environment
Franchise and Business Opportunities
Fraud Prevention
Identity Theft, Privacy and Security
Resources For Your Business
Telemarketing and Direct Marketing
Collapse Artículos en Español del FTC para NegociosArtículos en Español del FTC para Negocios
Dieta, Salud y Bienestar
Prevencion de Fraude
Publicidad
Recursos Para Su Negocio
Robo de Identidad, Privacidad y Seguridad
Telemarcadeo y Mercado Directo
IRS Tax Center
BBB Books
Collapse Programs and ServicesPrograms and Services
Collapse Dispute Handling and ResolutionDispute Handling and Resolution
Dispute Resolution Training
BBB AUTO LINE®
Moving and Storage
Right at Home
Dispute Resolution Rules and Brochures
BBB EU Safe Harbor
BBB International Torch Awards
Collapse BBB EU Safe HarborBBB EU Safe Harbor
Pricing Information
BBB EU Safe Harbor Participants
Where Do I start?
BBB EU Safe Harbor Rules
Participation Agreement
BBB EU Safe Harbor Questions? Contact Us
Collapse BBBOnLineBBBOnLine
BBBOnLine: Why Your Business Should Participate
BBBOnLine Business Application
BBBOnLine Testimonials
BBB Code of Business Practices (BBB Accreditation Standards)
BBB TrustBrief
Training
Collapse BBB/Gallup Trust in Business IndexBBB/Gallup Trust in Business Index
Trust Trends
Factors Affecting Trust
Company Actions to Improve Trust
Public Policy Actions to Improve Trust
Negative Trust Factors
Leveraging BBB
Complaints
Collapse About BBB AccreditationAbout BBB Accreditation
Collapse Apply for BBB AccreditationApply for BBB Accreditation
Accredited Business Benefits
Collapse BBB Code of Business Practices (BBB Accreditation Standards)BBB Code of Business Practices (BBB Accreditation Standards)
Collapse Code Of AdvertisingCode Of Advertising
Code of Advertising
Code Of Advertising
Advertising BBB Accreditation
Collapse Advertising Review ServicesAdvertising Review Services
Collapse National Advertising DivisionNational Advertising Division
About NAD
Collapse Membership and SubscriptionMembership and Subscription
NAD/CARU Electronic Delivery Form for Current CBBB Corporate Partners
Collapse Contact InformationContact Information
Andrea C. Levine, Senior VP and Director, National Advertising Division (NAD)
David G. Mallen, Assistant Director
Martin S. Zwerling, Assistant Director of Operations & Case Management
Mark Brian Levine, Senior Attorney
Annie M. Ugurlayan, Senior Attorney
Jennifer E. Fried, Staff Attorney
Shirin M. Zade, Staff Attorney
NAD Case Reports
Collapse Children's Advertising Review UnitChildren's Advertising Review Unit
Academic Advisory Board
Collapse SupportSupport
Benefits
CARU Supporters
How To Support
Collapse CARU Privacy ProgramCARU Privacy Program
CARU Safe Harbor Program Requirements
CARU Safe Harbor Compliance Checklist
CARU Self Assessment Form
Relevant Links
CARU Supporters
Collapse Contact UsContact Us
Wayne J. Keeley, Director, Children's Advertising Review Unit
Phyllis B. Spaeth, Assistant Director, Children's Advertising Review Unit
Christina Poturica, JD, Children's Advertising Review Specialist
Jay G. Black, Advertising Review Specialist, Children's Advertising Review Unit
Angela Tiffin, Staff Attorney, Children's Advertising Review Unit
Elana Konstant, Staff Attorney, Children's Advertising Review Unit
Testimonials
Collapse Guidelines & ProceduresGuidelines & Procedures
CARU/NAD/NARB Procedures
Advertising Law Reports
Parent's Guide
Relevant Links
CARU Case Reports
Collapse Children's Food and Beverage Advertising InitiativeChildren's Food and Beverage Advertising Initiative
About the Initiative
Collapse Company PledgesCompany Pledges
Burger King Corp.
Cadbury Adams USA, LLC
Campbell Soup Company
The Coca-Cola Co.
ConAgra Foods, Inc.
The Dannon Company
General Mills, Inc.
The Hershey Company
Kellogg Company
Kraft Foods Global, Inc.
Mars, Inc.
McDonald's USA, LLC
Nestle USA
PepsiCo, Incorporated
Post Foods, LLC
Unilever
More Information
Contact Us
Resources
BBB Progress Report on the First Six Months of Implementation: July-December 2007
Collapse Electronic Retailing Self-Regulation ProgramElectronic Retailing Self-Regulation Program
Electronic Retailing Self-Regulation Program FAQs
ERSP Reports
ERSP Procedures
National Advertising Review Council
National Advertising Review Board
Find a BBB
Collapse NY Accredited Businesses OnlyNY Accredited Businesses Only
Events
Collapse Publications for Accredited Businesses OnlyPublications for Accredited Businesses Only
Newsletters for Accredited Businesses
Contact Us
Collapse Become a NY Accredited BusinessBecome a NY Accredited Business
Why Get Accredited?
Collapse How to ApplyHow to Apply
Additional Application Information
Submit an Application
Collapse Accredited Business AgreementAccredited Business Agreement
BBB Accredited Business Standards
BBB Arbitration Program Description
BBB Membership Policy
Tips on Becoming an Accredited Business
NY Accredited Business Benefits
Contact Us
Thank You and What's Next
Collapse NY Accredited Business BenefitsNY Accredited Business Benefits
Employee Assistance
Charity Review Services
Sponsorship Opportunities
Collapse NY Codes and StandardsNY Codes and Standards
BBB Code of Advertising
Collapse NY Dispute ResolutionNY Dispute Resolution
BBB Arbitration Program
Collapse BBB Binding Arbitration RulesBBB Binding Arbitration Rules
Rules of Arbitration (Binding)
Informal Dispute Settlement (IDS)
Collapse NY Publications for BusinessesNY Publications for Businesses
How to Start Your Own Business in New York
Locating Out of Business or Bankrupt Firms
Good Business Practices
How to Find a Lawyer in NYC
Franchising
Don't Get Burned by Hot Travel Offers
Bogus Billing Schemes
Choosing an Internet Service Provider
Getting Connected
What is the Better Business Bureau?
Contact Us
Collapse For Charities and DonorsFor Charities and Donors
Check Out a Business or Charity
Collapse Charity Reports and StandardsCharity Reports and Standards
List of National BBB Wise Giving Reports
Collapse Charity Accountability StandardsCharity Accountability Standards
Standards for Charity Accountability
Collapse Implementation Guide to BBB Wise Giving Alliance Standards for Charity AccountabilityImplementation Guide to BBB Wise Giving Alliance Standards for Charity Accountability
Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8
Standard 9
Standard 10
Standard 11
Standard 12
Standard 13
Standard 14
Standard 15
Standard 16
Standard 17
Standard 18
Standard 19
Standard 20
Index to the Implementation Guide
How Charities Can Enroll
Collapse Charity Complaints and ReviewsCharity Complaints and Reviews
Inquire About a Charity
File A Complaint Against A Charity
Collapse About BBB Wise Giving AllianceAbout BBB Wise Giving Alliance
Collapse Wise Giving Alliance Annual ReportsWise Giving Alliance Annual Reports
2007 BBB Wise Giving Alliance Annual Report
2006 BBB Wise Giving Alliance Annual Report
2005 BBB Wise Giving Alliance Annual Report
2004 BBB Wise Giving Alliance Annual Report
Wise Giving Alliance Staff
Wise Giving Alliance Board of Directors
Collapse Donation FormDonation Form
Wise Giving Alliance State Disclosures
Where is Give.org
Collapse Charity Seal ProgramCharity Seal Program
BBB Charity Seal Holders
Charity Seal Program Sample License Agreement
Charity Seal Program Fee Schedule
Charity Seal Program Applicaiton
Charity Seal Program Information and FAQs
Collapse Resource LibraryResource Library
Wise Giving Guide
BBB Accredited Charity Directory
Collapse Charitable Donor Contributions TipsCharitable Donor Contributions Tips
Charitable Giving
Donating to Police and Firefighter Organizations
Unwanted Direct Mail from Charities and Nonprofits
Donating to Child Sponsorship Organizations
Charity Sweepstakes, Contests and Lotteries
Charitable Donation Tax Deductions
Charitable Donations of Automobiles, Cars and Vehicles
Donating Used Clothes and Household Items
Hurricane Relief Donations
Video Tips
Collapse Charitable Donor Resources, Advice and HelpCharitable Donor Resources, Advice and Help
Charitable Donor Information Resources
News, Information and Resources for Charities
Nonprofit, Charity and Philanthropic Publications and Magazines
Government Agencies
Information and FAQs for Charitable Donors
Collapse Learn About Charity EffectivenessLearn About Charity Effectiveness
Collapse Effectiveness Basics for NonprofitsEffectiveness Basics for Nonprofits
Why Implement a Policy?
Sample Measuring Effectiveness Policy
BBB Wise Giving Alliance Measuring Effectiveness Standards
Collapse Additional GuidanceAdditional Guidance
Resources at the The Wallace Foundation
Planning an Effectiveness Evaluation
Measuring Effectiveness - Evaluation Resources
Collapse Videos of BBB SymposiaVideos of BBB Symposia
Building Capacity for Maximum Impact (February 2008)
Nonprofit Effectiveness: What Impact Do You Have? (April 2006)
BBB Charity Symposium February 26, 2009 Part I
BBB Charity Symposium February 26, 2009 Part II
BBB Charity Symposium February 26, 2009 Part III
BBB Charity Symposium February 26, 2009 Part IV
Collapse Summaries of BBB SymposiaSummaries of BBB Symposia
Building Capacity for Maximum Impact (February 2008)
Nonprofit Effectiveness - What Impact Do You Have? (April 2006)
2009 Charity Symposium Whitepaper
Wise Giving Alliance House and Senate Testimonies
Collapse NYPAS General InformationNYPAS General Information
Collapse Standards for Charity AccountabilityStandards for Charity Accountability
Standards for Charity Accountability
How to Apply Our Standards to a Charity
Standards Before March, 2003
Alerts
Contact NYPAS
Collapse NYPAS for CharitiesNYPAS for Charities
Introduction
How to Create a Report on your Charity
Collapse Charity Seal ProgramCharity Seal Program
About the Charity Seal Program
How it Works
Application Process
Questions and Answers
Fee Schedule
License Agreement
CPAs on Board
Contact NYPAS
Learn About Charity Effectiveness
Collapse NYPAS for DonorsNYPAS for Donors
BBB Charity Seal
What to Expect from a Charity
Alerts
Contact NYPAS
NYPAS - About Us
Collapse NYPAS Publications for GivingNYPAS Publications for Giving
Standards for Charity Accountability
How to Read a Charity Report
Tips on Donating Cars
Collapse About UsAbout Us
Collapse Vision, Mission and ValuesVision, Mission and Values
BBB Standards for Trust
Collapse BBB StructureBBB Structure
Board of Directors
The BBB of Metropolitan New York
Education & Research Foundation
Collapse Frequently Asked QuestionsFrequently Asked Questions
Collapse What Does the BBB Do?What Does the BBB Do?
Education & Research Foundation
A History of Self-Regulation
Collapse EmploymentEmployment
Find a BBB
Mediation Internship
Volunteer Mediation Program
Collapse Annual ReportsAnnual Reports
Education and Research Foundation Annual Report
Education and Research Foundation IRS Form 990
Collapse News CenterNews Center
News Archive
Events Calendar
Find Us On...
Español
Contact Us
Find a BBB
Site Map